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Privacy Policy

🔐 PRIVACY POLICY

The Peoples Coach

  1. Introduction

The Peoples Coach respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Payment details (processed securely via third parties)
  • Health and fitness-related information (for coaching purposes)
  1. How We Collect Your Information

We collect information through:

  • Website forms
  • Account registrations
  • Checkout process
  • Email subscriptions
  • Social media interactions
  1. Purpose of Collection

Your information is collected for the following purposes:

  • Providing coaching services
  • Processing and delivering orders
  • Communicating with you بشأن services and purchases
  • Sending marketing emails and promotions
  • Improving our services and user experience
  1. Marketing & Consent
  • Users opt-in to receive marketing communications
  • You may unsubscribe at any time via email links or by contacting us
  1. Sharing of Information

We may share your information with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Email marketing platforms
  • Website analytics tools (e.g., Google Analytics)

These third parties are required to keep your information secure.

  1. Cookies & Tracking

Our website uses cookies and tracking technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Enhance user experience

You can disable cookies in your browser settings.

  1. Data Security

We implement appropriate security measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Data breaches
  1. Your Rights

Under POPIA, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  1. Contact Information

For privacy-related requests or concerns:
📧 info@peoplescoach.co.za

  1. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website.

Return Policy

📦 RETURN & REFUND POLICY

The Peoples Coach

  1. Overview

At The Peoples Coach, we strive to ensure that all our customers are satisfied with their purchases. This policy outlines the conditions under which returns and refunds are accepted.

  1. Return Period

Customers may request a return within 72 hours of receiving their order.

  1. Eligibility for Returns

To qualify for a return:

  • Items must be unused and in original packaging where possible
  • Supplements that have been opened may still be returned, but refunds will be subject to inspection
  • Proof of purchase is required
  1. Non-Returnable Items

The following items are not eligible for return:

  • Service-based products, including:
    • Coaching plans
    • Training programs
    • Digital/downloadable content
  1. Refund Options

Depending on the situation, we offer:

  • Full refunds
  • Store credit (if preferred by customer or in special cases)
  1. Return Shipping
  • Customers are responsible for return shipping costs
  • If the product is found to be faulty, damaged, or incorrect, The Peoples Coach will cover return shipping costs
  1. Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect:

  • Contact us within 72 hours at info@peoplescoach.co.za
  • Provide photos and order details
  • We will offer either:
    • A full refund, or
    • Store credit, depending on your preference
  1. Inspection & Refund Processing
  • Returned items will be inspected upon receipt
  • Approved refunds will be processed within a reasonable timeframe
  • Refunds will be issued via the original payment method where possible
  1. Contact Us

For return requests or questions:
📧 info@peoplescoach.co.za